We're Here to Help.
Questions about setup, your licence or an order? Send us a message and a member of the IPTV UK team will get back to you.
Ways to contact us
Message us
Use the contact form below — we reply by email.
24/7 support
Every day, including weekends and bank holidays.
Self-help
Troubleshooting guide for common fixes.
Contact form
Before you get in touch.
How quickly will I get a reply?
Our support team is available 24/7, including weekends and UK bank holidays. Most messages are answered within a few hours.
Can you help me find channels or a playlist?
No. The IPTV UK subscription covers the app, setup guidance and support. We can help you configure the app with a source you're entitled to use, but we can't supply or recommend unlicensed content.
What information should I include in a support request?
Your device model, the app version (shown in Settings → About), what you expected to happen, what actually happened, and any error message. Please never send passwords or payment card details by email.
How do I make a privacy or data request?
Email us with the subject 'Data request'. Under UK GDPR you can ask for a copy of your data, its correction or its deletion. See our Privacy Policy for details.
Prefer to fix it yourself?
Our setup guide covers every supported device, plus step-by-step troubleshooting.