Refund Policy
When and how you can get your money back for an IPTV UK licence.
Last updated:14-day refund before activation
If you change your mind, you can request a full refund within 14 days of purchase, provided the licence has not been activated on any device.
After activation
Once you activate a licence, the 14-day cancellation right for digital content no longer applies, as permitted by the Consumer Contracts Regulations 2013. However, if the Software is faulty, not as described, or doesn't work on a device we list as supported, you are entitled to a repair or replacement and, if that isn't possible, a full or partial refund under the Consumer Rights Act 2015.
What isn't covered
- Problems caused by a third-party content service, playlist or guide source.
- Devices or platforms not listed as supported.
- Licences suspended for breach of our Terms & Conditions.
How to request a refund
- Email support@iptvukprime.online with the subject "Refund request".
- Include your order reference and the email used at checkout.
- For a fault, describe the device, app version and what went wrong.
We'll respond within two working days. Approved refunds are returned to the original payment method within 14 days. Cryptocurrency refunds are made at the GBP value paid, to an address you confirm in writing.